Cape Panorama Lodge

&&Reservations, bookings and accommodation

>>Bookings are accepted on a first come first serve basis and at the discretion of the Lodge.

>>Guests will be liable for payment of booking requests once accepted by the Lodge.

>>A time lag between a booking request and its acceptance may occur. This is due to the receipt of multiple booking requests at any given time.

>>It is the Guest’s responsibility to ensure that all reservation details – e.g. arrival and/or departure dates, number of persons and accommodation type – are correct.

>>No cancellation penalties will be incurred if a booking request is cancelled within 12 hours of submitting it.

>>Check-in: 14:00 – 22:00.

>>Check-out: 10:00.

&&Provision of substitute accommodation

>>The Lodge can provide the Guest with adequate substitute accommodation, of the same quality, provided that the difference is objectively justified.

>>An objective justification is, for example, that the room(s) has/have become unusable, a stay has been prolonged, the Lodge is overbooked or the Lodge is undergoing an important operational activity.

>>Any extra expenses from substitute accommodation will be paid by the Lodge.

&&Extended, shortened or early termination

The Guest may not claim for a prolongation of their stay. If the Guest informs the Lodge in time that they intend to prolong their stay, the Lodge may consent to a renewal of the accommodation. However, the Lodge shall not be obliged to do so.

If the Guest leaves prematurely, the Lodge shall be entitled to charge the total agreed remuneration.

&&Prices, rates and VAT

>>Prices and rates are subject to change without notice.

>>All prices and rates will be inclusive of VAT.

&&Payments

All accommodation need to be paid in advance via EFT upon acceptance of booking request.

Credit card details will be taken for keys damages and extras and No Shows.

&&Refunds

>>Refunds are done at the sole discretion of the Lodge.

>>An administration fee of R250.00 is applicable.

&&Cancellations and changes

>>8 weeks prior 50%

>>4 weeks prior 75%

>>1 week prior 100%

>>Bookings for the period between 15 December until 15 January carry a 100% cancellation fee on the making of the booking.

>>An administration fee of R250.00 is applicable

&&Agents

>>Only Agents registered with the Lodge will be allowed to make reservations on behalf of a Guest.

>>Commission will only be paid if the Agent meets the minimum criteria (number of room nights sold per annum).

&&Special and discounted rates

Contact us to find out about our Frequent Guest Programme for special rates.

&&No shows

See cancellation and changes.

&&Guest behaviour

>>Visitors to the Lodge are considered as guests and need to behave accordingly.

>>Inappropriate guest behaviour can lead to early termination of the stay, with guests being asked to vacate the premises immediately.

&&Children

Children are welcome but should remain under the care and supervision of the parent. Parents are required to take full responsibility for the conduct of the child/children. Failure to do so will be deemed as inappropriate behaviour.

&&Smoking

Smoking is not permitted in any room or public area. Smoking in rooms will carry a penalty amounting to the amount of one nights’ stay. Smoking will be deemed as inappropriate behaviour.

&&Animals

Pets are unfortunately not permitted on the property. Bringing pets will be deemed as inappropriate behaviour.

&&Noise and offensive language

Guests may not make excessive noise and offensive language will be deemed inappropriate behaviour.

&&Services

Any service provided by the Lodge can be terminated at its discretion.

&&Liability

Guests attend this establishment at their own risk. Cape Panorama Lodge, its agent/s and/or its employee/s ("the Lodge”) shall not be liable for, and the Guests hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Lodge, whether arising from the Lodge’s default, negligence or otherwise.

The Guest, in addition to the aforesaid, hereby indemnify the Lodge against any claims which may arise from whatever nature, whether arising from the Lodge’s default, negligence or otherwise.

&&Damages

Guests agree to inform the Lodge of any damages to property. Guest/s will be held liable for all breakages and damages to the property of Lodge including stains and burns to any fabric or carpet.

&&Keys

Keys are part of the room and becomes the Guest’s responsibility. Credit card details shall be taken for replacing of lost keys at R250.00 per set.

&&Ratings and reviews

The Lodge only accepts ratings and reviews submitted directly by clients on our website, all of which will be responded to accordingly. Click here to add a review.